‘Process Analysis and Process Improvement’
Process analysis is to ensure that the process works more effectively and efficiently by evaluating the current situation and eliminating or improving work steps that do not create added value. The main purpose of process analysis is to increase efficiency and simplify business processes.
What is Process Analysis?
Process analysis is a method performed to increase efficiency and simplify the business process. It is aimed to shorten the transition period, increase quality and reduce costs by taking into account the work capacity and needs of the employees. With process analysis, employees, production tools and objects are organized in a purpose and people-oriented manner.
In businesses that aim for efficiency through process analysis, workplaces should be designed as follows;
- Adequate quality
- Low workplace cost
- Low time per piece produced
- Work safety
The first step to simplify efficiency and business processes in businesses is to organize work areas in accordance with the above criteria. Factors that emerge as a result of process analysis and do not add value to the process but cause costs are identified and eliminated. With process analysis, it is possible for the process to produce results in less time, with higher quality and at lower costs.
What are the Benefits of Process Analysis?
Process analysis provides many benefits to businesses with certain aspects.
- It enables job/process based control of activities carried out in businesses.
- The work done can be handled completely with the process flow chart. This allows a broad perspective to be obtained.
- The responsible person for each process is identified and it is clearly revealed who did which job. In this way, it is clear who is responsible for the work and at what time. When a problem occurs in the process, it is clear who will be addressed.
- Necessary inputs, suppliers, outputs and customers are identified to carry out the processes efficiently. In this way, when a problem occurs in the process, its source can be determined.
- Since targets are set for the processes, areas that need improvement are easily identified in case the targets are not achieved.
What is Process Improvement?
Meeting additional needs and improving process criteria after process analysis is called process improvement. Process improvement is the sum of activities carried out to optimize business processes and costs, increase quality performance and meet customer expectations and needs.
Process Improvement Steps
Process improvement steps can be listed as follows;
- Identification of improvement needs
- Analysis of current situation
- Pareto diagrams
- Cause and effect diagrams
- Histograms
- Control charts
- Scatter diagrams
- Graphics
- Control lines
- Determining the solutions and methods to be applied for areas that need improvement
- Evaluating the results of improvement activities
- Implementation of improved process
- Evaluation of the improvement process
Business Process Analysis
Business process analysis allows you to increase the performance of the organization by improving the process. Business process optimization aims to ensure the effective operation of the organization. It is necessary to create a key performance indicator through current situation analysis and analysis of the situation that should be, link it to business processes, and match and report process models with relevant risks and controls.
As an example of this process; Let's say you want to analyze the acquisition process of a company. The person who will conduct the process analysis is the process analyst. The process analyst examines the process and plans the next steps before making any purchases.
First, the needs in a part of the company are determined. Requirements are recorded in the database. Suppliers are negotiated to obtain a budget for the required goods and services. Once the appropriate supplier is selected, a purchase order is created. After the order is received, payment is made to the supplier, the consultant evaluates this process and makes recommendations to improve the process, so that the process is managed effectively and efficiently.
Process Oriented Management
Process-oriented management is a management approach that aims to structure and manage the workflows of all processes within and outside management systems. There is an effort to define sub-processes, monitor their performance and improve the system. Process-oriented management increases efficiency by identifying unnecessary activities that have no added value.